Effective Date: 16/03/2025
Thank you for shopping at TEEL. We strive to ensure a seamless shopping experience for our customers. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 3-day return window from the date of delivery. To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags, labels, and accessories.
- Proof of purchase or order confirmation must be provided.
- Certain items such as personalized products, perishable goods, and hygiene-related items (e.g., innerwear, beauty products) are non-returnable.
To initiate a return, please contact our customer support at [email protected] with your order details and reason for return. Once your return request is approved, we will provide instructions on how to send the item back.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7 business days.
Please note:
- Shipping charges are non-refundable.
- If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
- For COD (Cash on Delivery) orders, refunds will be issued as store credit or bank transfer.
Exchanges
We currently do not offer direct exchanges. If you need a different size or product, please return the item as per the return process and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 24 hours of delivery with clear images of the product and packaging. We will resolve the issue by offering a replacement or refund.
Cancellations
Orders can be canceled only before they are shipped. Once dispatched, orders cannot be canceled.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
- Email: [email protected]
- Phone: +919832765402
- Address: Heria Sabji Market
Kolkata, West Bengal 721430
India
We appreciate your trust in TEEL and will do our best to ensure a smooth shopping experience!